Return and Refund Policy
At Two Whimsical Florists, we are committed to providing you with the highest quality floral products and services. Please read our return and refund policy carefully before making a purchase.
1. Custom Orders
1.1 All custom orders are crafted with great care and attention to detail. Due to the personalized nature of custom orders, we do not offer refunds or returns on these items. We recommend discussing all details and specifications with our team before placing a custom order to ensure your complete satisfaction.
2. Non-Custom Items
2.1 We do not offer refunds on any items, except in the case of damaged or defective products as outlined in section 3 below.
3. Damaged or Defective Items
3.1 If you receive an item from Two Whimsical Florists that is damaged or defective, please contact us within 14 days of receiving the item. To initiate the return process, please provide clear photographs of the damaged or defective item.
3.2 Customers are responsible for all return shipping fees in the case of damaged or defective items. Once we receive the item and verify the damage or defect, we will either replace the item or issue a refund, as per your preference.
4. Contact Us
If you have any questions or concerns about our return and refund policy, please do not hesitate to contact us. We are here to assist you and ensure your experience with Two Whimsical Florists is a delightful one.
5. Policy Updates
Two Whimsical Florists reserves the right to update or modify this return and refund policy at any time. Any changes to the policy will be posted on our website, and the effective date of the policy will be updated accordingly.
Effective Date: Sept 23, 2023
